Return Policy
Return Policy
Exchanges
Exchanges are easy! Simply enclose a copy of your invoice with your
unwanted items and a note indicating exactly what you would like instead.
If you are unhappy with an item for any reason, we have hundreds of items
from which you can choose an exchange. Merchandise may be exchanged under
the following conditions. All merchandise must be exchanged within 30 days
of receipt and in the original packaging as received, unused & undamaged.
The customer pays return shipping to our location. There are no
additional shipping charges or restocking fees for exchanges. *Please note
that there are no exchanges on hosiery items or bodystockings.
Returns
Please enclose a copy of your invoice with your return. * Refunds will be
delayed on packages received without invoices or order numbers. A
restocking fee will be deducted from your refund for any returns. The fee
is 15% of the price of the items that are returned. Refunds are issued
within one week from the date we receive your return. The balance will be
credited to your charge account. We do not offer refunds on formal
dresses, sunglasses, hosiery, bodystockings, or clearance items. (All
clearance items have CLEARANCE in the title). There is no refund for
shipping charges.
International Sales
All Customs Fees, Duties, or Tariffs are the responsibility of the
customer. This applies to the original purchase and shipment and to
product return shipments. Packages that are undeliverable or refused by
the customer will not be refunded for shipping charges.
Damaged or Defective Merchandise
All damage or defective claims must be made within 5 days of receiving
merchandise.
Toll free: 877-755-4920 Fax: 888-709-8557.
Please send Returns and Exchanges to:
Return/Exchanges Department
7464 E Tierra Buena Lane Suite 107
Scottsdale, AZ 85260
